After a week of widespread cancellations and disarray in operations, many Southwest Airlines passengers are still stuck at airports around the country waiting for standby seats. Or in hotels waiting for confirmation of a flight home. If you’re following social media and watching TV, you’ve also likely seen stories of people renting cars – sometimes with strangers – to get where they need to go. The airline says it’s doing its best to put things right. And late Wednesday, Southwest Airlines Chief Commercial Officer, Ryan Green, took to social media to offer (more) apologies; a pledge to do “everything we can” to make things up to customers, and something more useful: fresh details about some added tools and resources that might help travelers get refunds, flight reservations, and their baggage. We’ve let our Customers and Employees down, and we pledge to do everything we can to make it right. If you still need assistance rearranging your travel, getting a refund, or tr